Frequently Asked Questions

We are conveniently located in the heart of Botswana - Plot 5451 Partial in Gaborone. Free parking is available for all our clients.

We recommend bringing comfortable clothing to change into after your treatments. If your session includes a sauna or pool, bring a swimsuit. We provide robes, slippers, and towels for all our guests.

Absolutely! We can tailor our spa treatments to meet your specific needs and preferences. Please discuss your requirements with our staff when booking your appointment to ensure personalized service.

Yes, we offer a variety of spa packages that combine several of our most popular treatments at a discounted rate. We also provide special rates for groups and private events. Please contact us for more details.

Your health and safety are our top priorities. We adhere to stringent hygiene and sanitation standards, and all of our staff are trained in COVID-19 safety protocols. Each treatment room is thoroughly sanitized between appointments.

We offer complimentary consultations or skin analysis with our therapists to recommend the most suitable treatment for your skin type and concerns.

Yes. While we accept walk-ins when available, we recommend booking in advance to secure your preferred time and therapist.

Absolutely. Many of our treatments can be tailored — from choosing your preferred pressure in massages to targeting specific skin concerns in facials.

Some clients may experience mild purging after deep cleansing facials — this is normal and temporary. We provide full aftercare instructions to minimise irritation.

For general maintenance, we recommend every 4–6 weeks. For targeted skin concerns like acne or hyperpigmentation, your therapist may suggest a more regular schedule.

We advise avoiding makeup for 12–24 hours to allow your skin to breathe and absorb the benefits of the treatment.

On average, 2–3 weeks depending on your nail growth and lifestyle. We offer soak-off and repair services when you’re ready for a refresh.

Yes, just let us know in advance so we can allocate enough time and the right technician for your design.

Hair should be at least 1/4 inch long (about the length of a grain of rice) for best results.

You may feel temporary discomfort during the pull, but our therapists use professional techniques to reduce pain and redness.

Exfoliate the day before, avoid lotions or oils on the area, and wear loose-fitting clothing. Avoid waxing if your skin is sunburnt or irritated.

With proper care, lash extensions can last 2–3 weeks before needing a refill.

 It’s not recommended. Mascara can break down the adhesive and shorten retention.

It’s a treatment that smooths and sets your brows in place, giving them a fuller, brushed-up look for up to 6 weeks.

We require at least 6 hours’ notice. Late cancellations or no-shows may result in a charge or deposit loss.

Yes, we love hosting group spa days! Please contact us in advance for availability and package customisation.

We offer pregnancy-safe services after the first trimester. Please inform us beforehand so we can adjust treatments safely.

Yes, some facials or waxing services may be too harsh. Our therapists will guide you based on your skin condition.

Yes. For your safety and the best results, we may require a brief form before treatments — especially for facials, peels, waxing, or lash extensions.