Effective Date: 15 September 2025

Lush & Luxe Beauty Spa — Gaborone, Botswana

At Lush & Luxe Beauty Spa, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services — online or in person.

1. 

What Information We Collect

We may collect the following personal information:

Full name

Contact details (phone number, email address)

Birthdate or age (for suitability of treatments)

Booking and appointment history

Health-related details relevant to services (e.g. allergies, skin conditions)

Payment details (processed securely — we do not store credit card numbers)

2. 

How We Use Your Information

Your data may be used to:

Schedule and manage appointments

Personalise your treatment experience

Communicate via email, SMS, or WhatsApp

Send appointment reminders and post-treatment follow-ups

Share marketing or promotional offers (only with your consent)

Improve our services, safety, and customer satisfaction

3. 

Marketing & Communication

If you opt in, we may contact you with:

Promotions and seasonal offers

New services or product launches

Event invitations or spa packages

You can opt out at any time via an unsubscribe link or by replying “STOP” to SMS/WhatsApp.

4. 

How Your Data is Stored

We store data through secure platforms such as our:

Booking system (e.g. GoHighLevel)

CRM and marketing tools

Encrypted databases and email systems

Access is strictly limited to authorised team members. We do not sell or share your personal information with third parties unless legally required or with your consent.

5. 

Your Rights

You have the right to:

Request access to your personal data

Update or correct your information

Withdraw marketing consent at any time

Request deletion of your data, where legally permissible

To exercise any of these rights, please email us at [email protected].

6. 

Cookies and Website Usage

Our website may use cookies to:

Improve user experience

Monitor traffic and analytics

Help us tailor content and offers

You can modify your browser settings to block cookies, but some site functions may be affected.

7. 

Third-Party Integrations

We may use trusted third-party platforms for:

Payment processing

Booking management

Email marketing

These services have their own privacy policies. We ensure we only work with providers that comply with data protection regulations.

8. 

Changes to This Policy

We may update this policy to reflect changes in law or business practices. The latest version will always be posted on our website with the updated effective date.

9. 

Contact Us

For any privacy-related questions or concerns:

📍 Lush & Luxe Beauty Spa

Plot 5451 Partial, Gaborone, Botswana

📧 [email protected]

📞 Tel - +267 391 0047